eTicketing for long-distance train and scheduled coach services
Published: Fri 6 Sep 2024
From 18 September, V/Line passengers will be able to receive their tickets via SMS and email.
On 18 September, V/Line is introducing eTicketing to give passengers more options for receiving long-distance train and scheduled coach tickets.
Passengers who opt for an eTicketing delivery option when booking their ticket, will be sent a link to their ticket via SMS or email.
eTickets can be displayed on your phone, added to your Apple Wallet or Google Wallet, or saved as a PDF and printed at home prior to travel.
Passengers will still be able to collect pre-booked tickets from V/Line retail agents, staffed V/Line stations, via post, or at premium Metro Stations if they choose.
There will be no changes to the current process for passengers still wanting to purchase a paper ticket directly from stations, retail agents or by calling 1800 800 007.
Questions & Answers:
What does the eTicketing project deliver?
The introduction of eTicketing is providing additional options for our long-distance train and scheduled coach travellers to obtain their tickets. As these routes use paper tickets (rather than myki), we want to make it easier for passengers to obtain their tickets. eTicketing will allow passengers to display tickets on their phone, add tickets to their Apple Wallet or Google Wallet, or save them as a PDF and print them at home prior to travel.
What are the services that require a paper ticket?
How do I print or download my eTicket?
Passengers who chose an eTicket delivery method will receive an email and/or SMS with a link to access their eTicket(s). Using this link, passengers can access and display their eTicket immediately on a smartphone or computer, add it to their Apple or Google Wallet, or download it as a PDF, which can then be printed at home and brought with them when they travel.
Passengers are reminded that it is still important to check online at vline.com.au or on the V/Line app ahead of travel, to ensure there have been no changes to their service.
If the service time changes what happens to my printed ticket?
The ticket will still be valid to use if service times have changed.
Passengers are reminded that it is still important to check online at vline.com.au or on the V/Line app ahead of travel, to ensure there have been no changes to their service.
My journey involves travelling with another operator (e.g. on a Metro Trains or Yarra Trams service) and how will they know I am entitled to that part of my journey?
The V/Line eTicket will still cover an entire journey on Victoria’s public transport network, the same as a paper ticket currently does.