Voice of Customer

Our Voice of Customer program is an opportunity for you to have your say on travelling with V/Line and will support customer experience improvements.

We’re holding Your Voice Matters sessions at regional locations and Southern Cross Station to capture what you think about V/Line and our services. V/Line management and front-line staff want to hear about your experiences and the things that will improve your journey.

By listening to what you have to say, we can better understand what the needs of our passengers are  so we can then work to improve our service s. We’d like to hear about all aspects and touchpoints of your V/Line experience and journey, from buying a ticket to station amenities, customer service, train and coach comfort, accessibility and disruption information.

If you’d like to have your say, please attend an upcoming session. This webpage will be updated regularly with the upcoming schedule so if the times below don’t suit, check back at a later date to find a session near you.

Passengers are also invited to lodge any compliments, complaints or suggestions through our online feedback form. Alternatively, you can call PTV on 1800 800 007.
 

Previous 2024 and 2025 sessions

Upcoming 2025 sessions