Contact us

03 9619 2588

1800 800 007

• service delivery issues such as cancellations, reliability, punctuality and overcrowding;
• myki and ticketing issues;
• the use of land and premises by operators, including issues such as noise and dust emanating from public transport construction sites;
• the condition and accessibility of public transport infrastructure and rolling stock. Examples include stations, station ramps, myki equipment, lifts, stairs, stops, train carriages, trams, buses, signs and passenger information notices; and
• the conduct of staff, including Authorised Officers and complaint handling staff.

Lodging your case with the Public Transport Ombudsman

• Free Call: 1800 466 865
• Email: enquiries@ptovic.com.au 
• Online: PTO VIC 
• Mail: PO Box 538 Collins Street West, Melbourne VIC 8007
• National Relay Service: TTY users phone 1800 555 677 then ask for 1800 466 865
• Interpreter Service: 131 450
• Fax: 03 8623 2100

• Complete the online customer feedback form and ask that your matter be referred to V/Line’s Integrity team.
• Call ‘Speak Up’ - 1300 304 550 (V/Line’s external and independent service).
• Report a corruption complaint to the Independent Broad-based Anti-corruption Commission.

The Public Interest Disclosures Act 2012 (Vic) applies to the disclosure of improper conduct and corruption in the Victorian public sector (whistleblowers).

V/Line is not authorised to receive public interest disclosures.

Any person who wants to make a public interest disclosure about V/Line or any V/Line employee must make a disclosure to the Independent Broad-based Anti-corruption Commission (IBAC).

A disclosure can be made about a public body or public officer, as well as about people who seek to improperly influence public bodies and public officers.

When you make a disclosure to IBAC, it will decide whether a disclosure is a ‘public interest disclosure complaint’ and whether it will investigate the matter, refer the matter to another investigating entity, or back to V/Line for investigation.

Make a Public Interest Disclosure Complaint to IBAC