Accessible space reservations now available
Published: Thu 30 May 2024
Accessible space reservations are now available on long-distance reserved V/Line trains.
V/Line has developed the capability for passengers with mobility aids to book an accessible space on long-distance reserved train services.
From 30 May, passengers can book an accessible space through the V/Line website, their local staffed V/Line station, premium Metro Station, ticket agent, or by calling 1800 800 007.
The new initiative will roll out across all long-distance reserved trains on the V/Line network, including Warrnambool, Swan Hill, Shepparton, Albury, and Bairnsdale services.
Priority seats near accessible spaces will be available to passengers, who would like to be seated after parking their mobility aid. Companions travelling with passengers who use a mobility aid can also use this seating.
Passengers with mobility aids will continue to be able to travel on an unreversed ticket where there is space available. If there’s no space available, alternate transport will be organised.
Pre-booking an accessible space ahead of time provides passengers with greater certainty for their journey and allows V/Line staff to be better prepared to provide assistance if required.
V/Line is committed to delivering a safe and reliable journey to our passengers and we continue to look for ways to make improvements to our network and services.
Click here to plan and book your journey.