PTV call centre
6am to midnight, (all night Friday and Saturday)
7 days a week
Communication Access Symbol
![Communication Access Symbol (registered)](/getmedia/c68d45b6-5078-447e-ba23-a458f33be37f/Communication-Access-Symbol-registered-square-20x20?width=100&height=100)
PTV call centre agents have been trained to effectively communicate with all of our customers, including those with communication difficulties. Communication tools (like communication boards) are also available at V/Line stations to help customers and staff get their message across.
If you are deaf, or have a hearing or speech impairment, you can contact us directly or through the National Relay Service and request to call
1800 800 007.
Overseas customers can call
+61 3 9662 2505.