Current
Performance Results
Targets
Reliable
service is important to our customers, which is why V/Line's performance is
measured each month and compensation is paid when our targets are not met.
Two
performance measures are used - reliability
and punctuality:
§
Our reliability target is 96% (percentage
of scheduled services that actually ran)
§
Our punctuality target is
92%
o
on
commuter services [short haul] punctuality is measured on time to
5 minutes
o
on
long-haul services it is measured on time to 10 minutes)
September
2006
V/Line has
announced its performance results for September.
|
Line:
|
Geelong
|
Ballarat
|
Bendigo
|
Seymour
|
Gippsland
|
|
Short haul journeys
|
|
Reliability
|
|
% of
scheduled services
|
98%
|
99%
|
100%
|
100%
|
98%
|
|
Punctuality
|
|
% of
scheduled services on time to 5 min.
|
Geelong
|
Ballarat
|
Bendigo
|
Seymour
|
Traralgon
|
|
91%
|
78%
|
87%
|
86%
|
81%
|
|
Long haul journeys
|
|
Reliability
|
|
% of
scheduled services
|
100%
|
100%
|
100%
|
100%
|
100%
|
|
Punctuality
|
|
% of
scheduled services on time to 10 min.
|
Warrnambool
|
Ararat
|
Swan Hill
|
Shepparton Albury/
Wodonga
|
Bairnsdale
(includes Sale)
|
|
90%
|
89%
|
91%
|
82%
|
83%
|
If your
line did not meet its targets and you have a valid periodical ticket of four
weeks or more, please call 1800 800 120 for a complimentary
return V/Line ticket.
Other
information
You can
also view Historical performance results and Compensation information.
Customers
with enquiries are asked to call us on 136 196.